Help Center

Frequently Asked Questions

Everything you need to know about custom photo art, ordering, shipping, and care. Can't find your answer? Email us anytime.

Custom Photo Art

Upload your photo, choose your size, and we'll create a custom layered art design. Every piece is reviewed before production to ensure the best possible result.

Yes. Custom orders are proofed before production whenever needed to confirm the image, layout, and overall appearance.

Clear, high-resolution photos with good lighting produce the best results. Close-up portraits of people and pets typically work especially well.

Absolutely. Pet portraits are one of our most popular products and can be created from nearly any clear photo.

Yes. We regularly create family portraits, wedding keepsakes, military graduation gifts, memorial tributes, and other personalized artwork.

Product Options

Most products are available as individual framed pieces or as curated 4-pack collections. Custom sizing may be available for select projects.

Many products are offered framed and ready to display. Product pages will specify frame options and included accessories.

Our artwork is produced using premium 3D printing materials and assembled into display-ready pieces designed for long-term enjoyment.

Yes. Every order is individually produced, inspected, assembled, and packaged in our Texas studio.

Proofing & Personalization

Yes. Many custom products can include names, dates, military units, graduation information, memorial details, and other personalized elements.

Yes. We offer custom military-themed artwork including branch-specific gifts, graduation pieces, retirement gifts, and commemorative displays.

In many cases, yes. Contact us with your project details and we'll discuss available options.

Shipping & Local Delivery

Yes. Orders can be shipped throughout the United States.

Local delivery or pickup may be available in the San Angelo area depending on the order.

Production times vary depending on customization and current order volume. Estimated turnaround times are provided during the ordering process.

Returns & Custom Orders

If there is a problem with your order, contact us and we'll work to make it right. Customer satisfaction is extremely important to us.

Because personalized items are created specifically for each customer, custom orders may not be eligible for return unless there is a production issue or error.

Contact us immediately with photos of the damage and we'll work quickly to resolve the issue.

Care & Display

Use a dry microfiber cloth or gentle dusting. Avoid harsh cleaners or excessive moisture.

Normal indoor display is recommended. Prolonged direct sunlight may cause colors to fade over time.

Yes. Framed pieces are designed to be display-ready upon arrival.

About WTx3D

All products are designed, printed, assembled, and shipped from Texas.

We combine custom design, premium 3D printing, and personalized craftsmanship to create meaningful artwork that celebrates memories, milestones, and the people who matter most.

Absolutely. If you have a unique idea, contact us and we'll discuss available options.

Ready to start?

Email us and tell us about your project.

support@wtx3d.com