Returns & Exchanges

We want you to be happy with your WTx3D piece. If something is not right with your order, please contact us so we can help.  Custom Artwork returns are generally for defective product only.  If you think a special situation exists, reach out to support@WTx3D.com.  Exchanges are accepted on a case by case basis.  

Contact us within 7 days of delivery.

After we review the request, we’ll let you know the next steps for returning the item. Please package the piece with the same care it was delivered to you.

Refunds are issued once the item is received and inspected.

Damages & Issues

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us promptly so we can evaluate the issue and make it right.

Exceptions

Items showing damage, wear, or modification after delivery are not eligible for a full refund.

Custom Photo Art, personalized pieces, and one-of-a-kind orders are not eligible for return unless they arrive damaged, defective, or incorrect.